Privacy Policy for Vibelift Global

01. Who We Are – Data Controller

Vibelift Global is the data controller responsible for your personal data.

With over 10 years of experience in international telemarketing, sales, customer engagement and business development across markets including the UK and the US, we help businesses scale smarter, operate more efficiently and grow beyond boundaries.

02. What Personal Data We Collect

We may collect and process the following categories of personal data:

• a) Identity and Contact Data: First and last name, job title, company name, business address, email address, telephone number, mobile number, LinkedIn profile or other business contact details.
• b) Enquiry and Communication Data: Information you provide when you contact us, request a callback, request a proposal, subscribe to updates, or communicate with us by email, phone, contact form, WhatsApp or social media.
• c) Client and Service Data: Information relating to services we provide to you, including service requirements, project briefs, sales targets, customer lists provided to us for campaigns, call outcomes, feedback, complaints and invoices.
• d) Marketing and Telemarketing Data: Business contact information used for B2B outreach, lead generation, telemarketing and customer engagement campaigns. Where clients provide us with prospect or customer lists, we process that data solely on their instructions as a data processor.
• e) Website and Technical Data: IP address, browser type and version, device type, operating system, time zone, pages visited, time spent on pages, referring website, and interactions with our website.
• f) Cookies and Analytics Data: Details about how visitors navigate and interact with our digital channels.

We do not intentionally collect sensitive special category data. Please do not send us sensitive personal data unless specifically requested under a written agreement.

03. How We Collect Your Data

• Direct interactions: When you fill in our contact form, email us, call us, meet us, or engage our services.
• Client-provided data: When our clients provide business contact lists for telemarketing, sales or customer engagement campaigns.
• Publicly available business sources: Company websites, Companies House, LinkedIn, and reputable business directories for legitimate B2B prospecting.
• Automated technologies: Cookies and similar tools when you browse vibeliftglobal.com.
• Third parties: Referrals, business partners, and verified lead providers where lawful.

04. How We Use Your Data and Our Lawful Bases

We use personal data only where we have a lawful basis under UK GDPR:

• a) To provide our services: To respond to enquiries, prepare proposals, deliver telemarketing, sales support, customer engagement, and manage campaigns. (Lawful basis: Performance of a contract, or steps to enter into a contract; Legitimate Interests)
• b) To communicate with you: To respond to calls, emails, messages, and provide customer support. (Lawful basis: Performance of a contract; Legitimate Interests)
• c) For B2B marketing & business development: Consultative selling, market research, and identifying business opportunities. We strictly comply with PECR and TPS/CTPS screening requirements. You can opt out at any time. (Lawful basis: Legitimate Interests)
• d) To improve our website and services: Usage analysis, UX enhancements, and content quality. (Lawful basis: Legitimate Interests)
• e) For legal, safety, and compliance: Record maintenance, fraud prevention, and dispute resolution. (Lawful basis: Legal Obligation; Legitimate Interests)

05. Telemarketing & Direct Marketing – Your Choices

As an international telemarketing and sales organization, marketing compliance is paramount:

• We screen B2B marketing lists against TPS and CTPS where required.
• We clearly identify ourselves as Vibelift Global on all calls and provide full contact credentials.
• We honour opt-out, do-not-call, and unsubscribe requests promptly.
• Marketing emails always include a direct one-click unsubscribe mechanism.

06. Who We Share Your Data With

We do not sell your personal data. We may share data only with:

• Clients: When you are part of a targeted client campaign, campaign outcomes (meeting bookings, call results) are reported to that client.
• Vetted Service Providers: IT and cloud hosting, CRM systems, telecom infrastructure, and professional legal/accounting advisers under strict confidentiality contracts.
• Legal Authorities: Where required by law, court order, or to protect vital legal rights.
• Business Transfers: In the event of a merger, acquisition, or restructuring, subject to confidentiality protections.

07. International Data Transfers

We are based in Scotland, UK, and operate across international markets including the UK and the United States. Where personal data is transferred outside the UK, we ensure robust safeguards are implemented, including UK adequacy regulations, International Data Transfer Agreements (IDTA), and Standard Contractual Clauses (SCCs).

08. Data Security

We implement multi-layered technical and organizational safeguards:

• Role-based access controls limited to authorized staff.
• Encrypted email, enterprise CRM, and secure cloud storage.
• Strict non-disclosure agreements (NDAs) for all employees and contractors.
• Regular security audits of telemarketing and customer data procedures.

09. Data Retention

We retain personal data only as long as necessary to fulfill the intended purposes:

• Enquiry Data: Up to 3 years from last contact.
• Client Contract & Campaign Records: Up to 6 years following contract termination (for tax and legal compliance).
• Marketing Suppression Lists: Retained indefinitely to permanently respect your opt-out choices.
• Website Analytics Data: Up to 26 months.

10. Your Rights Under UK GDPR

Under UK data protection law, you have the right to request Access, Rectification, Erasure, Restriction of processing, Data Portability, and the right to Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, email founder@vibeliftglobal.com. We will respond within one calendar month without any fee in most circumstances.

11. Cookies & Website Analytics

vibeliftglobal.com uses strictly necessary cookies for core operations, preference cookies, and analytics cookies to optimize user experience. You can modify your cookie settings at any time in your browser.

12. Third-Party Links

Our website may contain links to external sites (such as LinkedIn or industry resources). We do not control and are not responsible for the privacy practices of external platforms.

13. How to Complain

We aim to resolve any concerns directly. Please contact our leadership at founder@vibeliftglobal.com. You also have the right to lodge a complaint with the UK supervisory authority:

14. Children’s Privacy

Our website and services are intended exclusively for commercial business users and are not directed at individuals under 16 years of age.

15. Changes to This Policy

We may update this Privacy Policy periodically to reflect service, regulatory, or operational updates. Changes will be posted on this page with a revised effective date.